Terms and Conditions

Last Updated: 10 September 2026

Welcome to GoKreativ.

These Terms & Conditions (“Terms”) govern your use of gokreativ.in and, where applicable, your engagement with services provided by GoKreativ Private Limited (“GoKreativ”, “we”, “us” or “our”).

By accessing or using our website, you agree to these Terms. Where you engage GoKreativ for paid services, additional terms contained in a proposal, quotation, statement of work, order form or other written agreement may also apply.

If there is a conflict between these website Terms and a separately agreed written client contract, proposal or statement of work, the separately agreed terms will apply to the extent of that conflict.

1. About GoKreativ

Legal Name:
GoKreativ Private Limited

Date of Incorporation:
03 December 2025

Corporate Identification Number (CIN):
U62099KA2025PTC211603

Registered Address:
#14 Manuel
Anupina Katte Road
Swami Vivekananda Badavane
Gopala Gowda Extension
Gadikoppa
Shivamogga – 577 205
Karnataka, India

Email:
hello@gokreativ.de

Website:
gokreativ.in

GoKreativ provides digital marketing, technology, creative and growth-related services to businesses and organisations.

2. Our Services

Depending on the agreed scope, GoKreativ services may include:

Digital marketing strategy
Search Engine Optimisation (SEO)
Local SEO
Google Business Profile optimisation
Social media marketing
Social media creative
Content marketing
Brand identity
Graphic design
Marketing collateral
Website design and development
Website redesign
Website maintenance
E-commerce websites
Landing pages
Digital advertising
Performance marketing
Lead generation
AI marketing
Marketing automation
Consulting and digital growth services

The exact scope, deliverables, timelines and fees for paid client work will normally be defined separately in a proposal, quotation, statement of work or other written agreement.

3. Website Use

You may use gokreativ.in for lawful purposes, including learning about GoKreativ, reviewing our services, submitting an enquiry or requesting a Growth Check.

You must not use our website:

For unlawful or fraudulent activities
To interfere with the operation or security of the website
To attempt unauthorised access to our systems
To distribute malicious software
To collect information through unauthorised automated methods
To impersonate another person or organisation
To infringe the intellectual property or other rights of GoKreativ or third parties

We may restrict access to our website where we reasonably believe it is being misused.

4. Enquiries & Free Growth Checks

GoKreativ may offer free consultations, Growth Checks, website reviews, SEO checks or similar introductory services.

These are intended to provide initial observations and do not constitute a guarantee of future business results.

A Free Growth Check does not create an ongoing client relationship unless both parties subsequently agree to work together.

Information or recommendations provided during a free review are based on the information reasonably available to us at the time.

5. Proposals & Scope of Work

Before beginning paid client work, GoKreativ may provide a proposal, quotation, scope of work or similar document describing:

Services
Deliverables
Timelines
Responsibilities
Fees
Payment terms
Relevant assumptions

Only work expressly included within the agreed scope is included in the applicable fee.

Requests outside the agreed scope may require:

Additional fees
Revised timelines
A change request
A separate quotation

We will communicate material scope changes before carrying out additional chargeable work where reasonably practicable.

6. Client Responsibilities

Successful delivery depends on timely cooperation between GoKreativ and the client.

Clients are responsible for providing information, materials, access and approvals reasonably required to perform the agreed services.

This may include:

Brand assets
Logos
Images and videos
Product or service information
Website access
Domain or hosting access
Social media access
Google Business Profile access
Advertising platform access
Analytics access
Content approvals
Legal or regulatory information
Timely feedback

The client is responsible for ensuring that materials supplied to GoKreativ may legally be used for the agreed purpose.

Delays in providing required information, access, content or approvals may affect delivery timelines.

7. Accuracy of Client Information

Clients are responsible for the accuracy of information they provide to GoKreativ.

This is particularly important for information concerning:

Prices
Products
Services
Offers
Business locations
Opening hours
Healthcare information
Financial information
Legal information
Claims
Certifications
Product specifications

GoKreativ may assist with presenting or editing client-provided information but is not responsible for independently verifying every factual or regulatory claim unless verification is expressly included in the agreed scope.

8. Fees & Payment

Fees for paid services will be communicated through the applicable quotation, proposal, invoice, package or agreement.

Unless otherwise agreed in writing:

Payments must be made according to the invoice or agreed payment schedule.
Applicable taxes may be added where required.
Third-party costs may be charged separately.
Work may be paused where an invoice remains overdue.
Delivery dates may change where payments required to begin or continue work are delayed.

GoKreativ reserves the right to require advance payment, deposits, milestone payments or recurring payments depending on the nature of the engagement.

9. Third-Party Costs

Unless expressly stated otherwise, GoKreativ's service fees do not automatically include third-party costs.

Examples may include:

Advertising spend
Domain registration
Website hosting
Premium plugins
Software subscriptions
Stock photography
Fonts or licensed assets
Email platforms
CRM subscriptions
AI platforms
Marketing tools
Third-party integrations

Where appropriate, these costs will either be paid directly by the client or separately agreed.

10. Advertising Budgets

Advertising spend paid to platforms such as Google, Meta, LinkedIn or other advertising providers is generally separate from GoKreativ's management or service fees unless expressly stated otherwise.

The client is responsible for approving advertising budgets.

Actual advertising performance may vary depending on factors including:

Market demand
Competition
Audience
Offer
Budget
Seasonality
Website experience
Platform algorithms
Auction conditions

GoKreativ does not guarantee a specific advertising return unless expressly agreed in a separate written agreement.

11. SEO & Search Rankings

SEO and Local SEO are influenced by many factors outside GoKreativ's direct control.

Search engines determine rankings using their own systems and algorithms, which may change without notice.

GoKreativ therefore does not guarantee:

A number-one Google ranking
A specific keyword position
A specific increase in website traffic
Permanent search rankings
A specific number of leads or sales

Our objective is to use reasonable and sustainable practices designed to improve search visibility and digital presence over time.

12. Google Business Profile & Local Search

GoKreativ may assist with Google Business Profile optimisation and Local SEO.

Google independently determines matters including:

Profile verification
Suspensions
Search visibility
Maps rankings
Review publication
Profile features
Policy enforcement

GoKreativ cannot guarantee approval, verification, reinstatement or a specific position within Google Search or Google Maps.

Clients are responsible for providing accurate business information and complying with relevant platform requirements.

13. Social Media

Social media services may include strategy, planning, creative production, publishing, campaign support and related services depending on the agreed scope.

Social media platforms control their own algorithms, policies, account restrictions and content distribution.

GoKreativ cannot guarantee:

Follower growth
Reach
Engagement
Viral content
Leads
Sales

Performance can vary based on content, audience behaviour, competition and platform changes.

14. Websites

Where GoKreativ provides website design, development, redesign or maintenance services, the exact features and deliverables will be defined within the agreed scope.

Unless expressly included, website projects may not include:

Hosting
Domain registration
Premium software licences
Third-party subscriptions
Ongoing maintenance
Unlimited revisions
Copywriting
Photography or videography
Advanced integrations
Legal compliance review

The client is responsible for reviewing and approving the website before final launch.

15. Website Revisions

The number or scope of revisions included within a project may be specified in the relevant proposal or agreement.

Requests beyond the included revision scope may be treated as additional work.

Major changes requested after a design, page, feature or project stage has already been approved may also require additional time and fees.

16. Domains, Hosting & Third-Party Platforms

Where GoKreativ assists with domains, hosting, software or third-party platforms, those services remain subject to the respective provider's own terms and policies.

Where possible, important business assets such as domains and advertising accounts should be registered under appropriate client-controlled ownership.

GoKreativ is not responsible for outages, service interruptions, price changes, policy changes or technical failures caused by independent third-party providers.

17. AI & Automation Services

GoKreativ may use or provide artificial intelligence and automation technologies as part of certain services.

AI-generated or AI-assisted outputs can occasionally contain inaccuracies, incomplete information or unexpected results.

GoKreativ therefore uses an:

AI-First. Human-Led.

approach.

Clients remain responsible for reviewing and approving final business-critical materials where appropriate, particularly information relating to legal, medical, financial, regulatory or other specialist matters.

GoKreativ does not represent AI-generated information as a substitute for qualified professional advice.

18. Intellectual Property

Unless otherwise agreed in writing, GoKreativ retains ownership of its pre-existing:

Processes
Methods
Frameworks
Templates
Know-how
Systems
Internal tools
Reusable components
Concepts and methodologies

Ownership or usage rights for final client-specific deliverables will be determined by the relevant proposal or agreement.

Where transfer of ownership is agreed, it may be conditional upon receipt of full payment.

Third-party materials remain subject to the intellectual property rights and licence terms of their respective owners.

19. GoKreativ Website Content

Unless otherwise stated, the content available on gokreativ.in, including its:

Text
Branding
Graphics
Illustrations
Layout
Design
Service descriptions
Original visual material

is owned by, licensed to or lawfully used by GoKreativ.

You may not reproduce, commercially exploit, republish or distribute protected GoKreativ material without appropriate permission.

20. Portfolio & Client Work

Where legally permitted and subject to any applicable agreement or confidentiality obligation, GoKreativ may wish to reference completed work as part of its portfolio, case studies, presentations or marketing.

Where a project is confidential, subject to a non-disclosure agreement or otherwise restricted, those obligations will take priority.

Specific portfolio usage rights may also be agreed separately with the client.

21. Confidentiality

Both GoKreativ and the client should treat confidential business information received during an engagement appropriately.

Confidential information should not be disclosed to third parties except where:

Necessary to provide the agreed services
Authorised by the other party
Required by law
Already lawfully public
Independently obtained without confidentiality restrictions

Separate confidentiality or non-disclosure agreements may apply to specific engagements.

22. No Guarantee of Business Results

Digital marketing can support business growth, but many factors influencing commercial performance remain outside GoKreativ's control.

Unless expressly agreed otherwise in writing, GoKreativ does not guarantee:

Revenue
Profit
Sales
Leads
Search rankings
Website traffic
Social media growth
Advertising returns
Customer acquisition volumes

Any examples, case studies, projections or previous results should not be interpreted as a guarantee that another business will achieve identical results.

23. Timelines

Any project timeline is based on the agreed scope and assumptions available when the project begins.

Timelines may need to change because of circumstances including:

Delayed client feedback
Delayed approvals
Missing information
Scope changes
Third-party dependencies
Platform issues
Technical complications
Events reasonably outside GoKreativ's control

We will make reasonable efforts to communicate material changes to expected delivery timelines.

24. Suspension or Termination of Services

Either party may terminate an engagement according to the terms of the applicable proposal, contract or agreement.

GoKreativ may suspend or terminate services where reasonably necessary, including where:

Payments remain overdue
Required client cooperation is repeatedly unavailable
The requested activity is unlawful
Platform policies would be violated
GoKreativ personnel are subjected to abusive or threatening conduct
Continuing the engagement would create unreasonable legal or security risks

Fees for work already completed and non-refundable third-party commitments may remain payable.

Specific notice periods, refunds and cancellation arrangements should be governed by the applicable service agreement.

25. Refunds

Refund eligibility depends on the type of service, stage of work completed, resources already committed and the terms agreed for the relevant engagement.

Payments for completed work, work already commenced, approved milestones or non-refundable third-party costs may not be refundable.

Any specific refund or cancellation terms stated in a proposal, quotation or service agreement will apply to that engagement.

26. Third-Party Links

Our website may contain links to third-party websites, applications or services.

These links are provided for convenience or informational purposes.

GoKreativ does not control independent third-party websites and is not responsible for their content, availability, privacy practices or services.

27. Limitation of Liability

To the maximum extent permitted by applicable law, GoKreativ will not be liable for indirect, incidental, special or consequential losses arising from use of our website or services, including losses resulting from third-party platforms or circumstances outside our reasonable control.

Any contractual liability relating to paid client services may be further defined or limited in the applicable client agreement.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

28. Indemnity

To the extent permitted by applicable law, clients are responsible for claims arising from materials, information or instructions they provide to GoKreativ where those materials infringe third-party rights, violate applicable law or are used contrary to rights or permissions represented by the client.

Any additional indemnification obligations may be specified within an applicable client agreement.

29. Privacy

Your use of gokreativ.in is also subject to our Privacy Policy.

Our Privacy Policy explains how GoKreativ collects, uses and protects personal information.

Where cookies and similar technologies are used, additional information may also be provided through our Cookie Policy and cookie consent mechanism.

30. Changes to These Terms

GoKreativ may update these Terms periodically to reflect changes to our:

Website
Services
Business operations
Technology
Legal or regulatory requirements

When these Terms are updated, the “Last Updated” date at the top of this page will be changed.

Updated Terms apply from the date they are published unless otherwise stated or required by applicable law.

31. Governing Law & Jurisdiction

These Terms are governed by the applicable laws of India.

Subject to applicable mandatory laws and any separately agreed dispute-resolution provisions, disputes arising in connection with these Terms will be subject to the jurisdiction of the competent courts in Shivamogga, Karnataka, India.

If a separate written client agreement specifies a different governing law, jurisdiction or dispute-resolution procedure, the terms of that agreement will apply to the relevant engagement.